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The Patient Advice and Liaison Service (PALS) is here to help when you need advice, have concerns or don't know where to turn. As a patient, relative or carer, sometimes you may need to turn to someone for help, advice and support. This is where the Patient Advice and Liaison Service can help. This service is free and confidential. Our aim is to help sort out any problems or concerns you may have when using health services, agree the best way forward to deal with a problem and get it resolved as quickly as possible.
We will do this by:
Offering advice and support to patients, their families and carers
Providing information on NHS services
Listening and responding to concerns, suggestions or queries
Talking to staff, management and other organisations on your behalf
Helping sort our problems quickly on your behalf
We will always ask for your permission before personal information is discussed with others. Only in exceptional cases, where your safety or that of others must be considered, will we have to pass on information. We will always tell you if we have to do this.
Write to us: NHS Somerset Clinical Commissioning Group, Freepost RRKL-XKSC-ACSG, Yeovil, Somerset, BA22 8HR
Telephone us: 0800 0851 067
Email us: firstname.lastname@example.org
If you feel that the Patient Advice and Liaison Service (PALS) has not been able to satisfactorily resolve your concerns, further details about how to make a formal complaint will be provided to you.
If your concerns or queries are about a GP practice, dental practice, optician or pharmacy you will need to contact either the individual practice or the NHS England Customer Contact Centre:
Telephone: 0300 311 22 33
Write to: NHS England, PO Box 16728, Redditch B97 9PT